Points Of Difference

1. We're All About The Journey

You won't see many travel agents that are as passionate about the journey as us! The industry loves to sell the destination and agents use booking your flights as a means to getting your booking for accommodation and tours. We’re a little different at QFlyer. To us, how you get there is the most important part of the trip and where we can show our expertise in terms of airfare construction, oneworld airline knowledge and frequent flyer programs. We’re not particularly fussed or focused on what is happening on the ground at the other end but instead we care about finding you the best value fare with great status credit earning potential. We know all the seat maps and where the best places to sit are, taking into account availability at the time of booking and areas that may be blocked depending on your membership level. Save yourself time and hassle looking up seat maps when you can leave it to those who do this day in, day out.

2. Expert Agents Only

We value the skills and experience of our team, so you can have peace of mind that all of our airfare specialists have significant industry experience to be able to sell the most complex kinds of airline tickets. And when it comes to getting the most out of Qantas airfares and oneworld partner airlines to retain or achieve a specific tier of Qantas FF membership, we have the experience and reputation to back that up! Here at QFlyer, a subsidiary of Complex Travel Group, our agents undergo extensive training in airfare and airline products to be across the latest in aircrafts, seat types and frequent flyer programs. We know that it’s vital that we, as the agent, know more than the customer to be able to deliver the right advice every time and by focussing our staff in smaller, dedicated teams we can have experts specialising in each field. Meet the team to see more about our backgrounds.

3. 1 Business Day Service Guarantee

When we started Complex Travel Group, we wanted to do something pretty drastic to the travel landscape. That was to offer a service guarantee from start to finish. Some companies offer a thinly veiled price guarantee, offering to beat competitor pricing by $1, but no one would really stand by their service turnarounds. That was 16 years ago and to date we haven’t seen another company back themselves to get back to you each and every time. This same service guarantee is extended to QFlyer and you can rest assured that once you’ve booked and paid that the same efficient and timely service will be there for you throughout the process.

4. Regularly Test and Review Airline Products

Usually reviews of airlines are undertaken by journalists on a free trip with a biased view, scared to offend the company that might be paying big bucks to advertise with them. The other issue with some reviews are that they don’t focus on the value and cost of the fare in question. We believe if we’re going to sell airfares that we need to have a good feel for the product to be able to provide a cost/benefit analysis delivering the best value option for your specific needs. We regularly review oneworld airlines, particularly in business class where there are larger product and cost differences, and we sample oneworld airline partner lounges to give you more information about the airlines you’re flying with the most. We pay for these tickets without airline sponsorship so that we can prepare unbiased reviews and feedback. Many on our team maintain high tier frequent flyer accounts along with flying business class regularly on many airlines. You can read our airline and lounge reviews here.

5. Exclusivity: Silver and Above Only

At QFlyer, we believe that maximising your frequent flyer status is key if you do a bit of travelling. Most travellers who are a member probably shouldn’t bother if they aren’t going to fly frequently [the hint is in the name]. But we are an agent who specifically caters to the needs of true frequent flyers – handling travel exclusively for silver and above QFF members [or equivalent partner program level]. Whether you are looking to maintain a membership level or try and jump up a tier, we can point you in the right direction in terms of earning your status credits and balancing price and recognition. We’re all about the earning phase on medium and long haul travel where the best opportunities exist to get you up to those higher membership tiers. That way you can burn those points or get that free lounge access for when you’re travelling on simpler short haul journeys when perhaps you prefer to self-manage.

6. Qantas Platinum Club

QFlyer is a member of the Qantas Platinum Club. Awarded by Qantas to their Top 100 most valued agents in the country, the exclusive club rewards and recognises the commitment from QFlyer to Qantas.